In branch and collecting your camper

• When you arrive, make your way to the check-in counter. Have your physical driver's license and credit card at the ready to enable us to handle your booking. 
• In NZ, you will also be required to fill out this safe driving questionnaire before you leave the branch. This questionnaire is designed to help you familiarise yourself with New Zealand's road rules. It means you’ll be well-prepared to make the most of your roadtrip and enjoy the best of New Zealand. 
• If there are any extra hire items you have decided to add to your booking, you can do so at this time.
• A member of our crew will then take you to your camper. This will give you the chance to have a good look around and ask your Branch Host any questions you have before hitting the road. We want to give each guest the space to ask any questions they may have to ensure they can get on the road safely, and with confidence. We find some guests need more time than you’d expect to pick-up a camper, as there a few more things to run through than with a usual car hire. Please ensure you allow enough time at pick-up so we can show you everything you need to know and make sure you have an awesome roadtrip.
• You can also re-watch our show-through videos in the thl Roadtrip App whenever you need to. There are also a bunch of 'CamperHelp how-to’ videos, showing you how to use different features of your camper. From plugging into power, to emptying the toilet cassette, setting up the dining tables and making the beds - you'll be a pro in no time!
• Pack your belongings into the camper and hit the road! Remember, don't drive too far on your first day and make sure you have a campsite booked at a holiday park to plug into power, fully charge your battery and settle into your camper.