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Fees & Charges

What are the location/one-way fees for my New Zealand rental?
If you are picking up on or before 31 March 2025: Queenstown Location Fee: A location fee of NZ$250 applies to all campervans picked up or dropped off ...
Mon, 19 Aug, 2024 at 1:10 PM
What are the location/one-way fees for my Australian rental?
If you are picking up on or before 31 March 2025: Hobart pick up fee: A Hobart pick up fee of AU$115 applies to all campervans picked in Hobart. Br...
Mon, 19 Aug, 2024 at 1:12 PM
Are there any additional fees for picking up my campervan on a public holiday in New Zealand?
If you are picking up on or before 31 March 2025: A NZ$115 surcharge will apply to all rentals picked up and/or dropped off on observed public holiday date...
Mon, 19 Aug, 2024 at 1:13 PM
Are there any additional fees for collecting my campervan on a public holiday in Australia?
If you are picking up on or before 31 March 2025: A AU$115 surcharge will apply to all rentals picked up and/or dropped off on observed public holiday date...
Mon, 19 Aug, 2024 at 1:14 PM
What is the Credit Card Authority?
Permission for thl to retain the credit or debit card details to allow for the recovery of any amounts due by the guest during or upon conclusion of their c...
Thu, 9 May, 2024 at 2:17 PM
In Australia, is the Liability Deposit refundable and how quickly is it refunded?
The Liability Deposit is refundable provided the vehicle is returned undamaged. Refunds by credit card can take up to 14 business days depending on the ...
Thu, 9 May, 2024 at 2:19 PM
What credit cards do you accept in New Zealand?
We accept credit cards/debit cards from Visa, MasterCard and American Express. Please note, a surcharge of 2.7% will apply to all Visa and MasterCard cr...
Thu, 9 May, 2024 at 2:19 PM
What credit cards do you accept in Australia?
We accept credit cards/debit cards from Visa, MasterCard and American Express. Please note, a surcharge of 1.21% will apply to all Visa and MasterCard c...
Thu, 21 Sep, 2023 at 1:50 PM
Why is a cleaning fee charged ?
Vehicles must be returned in a reasonable state of cleanliness, completely free of mud, rubbish and pet hair. If applicable, the toilet and waste water ...
Mon, 19 Aug, 2024 at 1:19 PM
What are the road user recovery fees and how does it affect my New Zealand rental?
The cost of using New Zealand's roads is recovered from road users via levies in the price of some fuels or through road user charges (RUC). The Road Us...
Thu, 9 May, 2024 at 2:24 PM